Returns. You may only return or exchange the product if the vacuum packaging is still unopened and items are in their undisturbed original packaging. We do not accept returns due to customer error in ordering of the wrong size if item has been opened. Once it is opened, all sales are FINAL.
Returns due to personal preference of softness or firmness will not be honored.
Returns due to aesthetical differences with pictures and actual products will not be honored. Minor dirt or imperfections are normal in any product, return approval will be at the discretion of Comfort Living Philippines.
We stand behind our Products. Each Product that is manufactured by ComfortLivingPH and purchased directly from CLPH and CLPH’s authorized retailers is covered by a warranty. The Product Warranties are incorporated by reference into these Terms.
Products that gain either more softness or firmness due to usage is not covered by warranty. Depending on usage, products may gain softness or firmness overtime. Due to the way our products are manufactured, no two products will have the same soft or firmness.
Cancellations. You may cancel an order any time prior to shipment. If in any case, your order is already in transit, cancellation request will only be honored once product is shipped back to us. Return shipping will be shouldered by customer.
Refunds. All refunds from Comfort Living Philippines are reverse transactions back to the same payment method you used when you placed your order.